Hawk's Nest

Sunday, November 23, 2003

The pragmatic radical |CNET.com

This interview with Michael Dell is useful. Check out this idea...
"How do you hold your executives accountable in terms of execution?"
We have metrics and agreed-to goals and objectives. There's a great amount of focus and attention on customer experience and efficiency, and how we're doing time-to-market and service levels. We have a process called BPI, business process improvement, which any employee can be involved in. If five workers on the production line see something that isn't working, instead of complaining about it, they have BPI. They form a team, they go solve it and it becomes a BPI project in a global database. We're saving $1.8 billion with this kind of process. "


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