Forbes.com: Soldiers rely on help desk, techs when gear fails

Common office tech support, which helps with recalcitrant computers, is much maligned in the United States, sometimes criticized for being slow or using too many technical terms. But military personnel say they greet their tech reps with relief and gratitude.

Helpdesks everywhere need to stand up and pay attention. In times of war, the margin of error is slight. Are your helpdesk standards receiving similar praise?